New ZEALAND Certificate in Business (first line management)



Training Fee

Business Skills and Safety Level

Business Skills and Safety Duration

Business Skills and Safety Cost


9 Months

$1,154 excluding GST


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This programme is designed for current and aspiring managers, supervisors and administrators who would like to progress their knowledge and skills in team management and development.


With a mix of workshop, online and on the job training, this programme will provide you with the skills and knowledge to:

  • Manage interpersonal conflict
  • Develop self to improve own performance in an organisation
  • Develop a strategy to promote productive workplace relationships in an organisation
  • Apply a problem solving model
  • Plan and monitor performance of others
  • Control flow of inputs in an operation in an organisation
  • Develop and implement a work plan
  • Plan for and carry out staff selection
  • Develop strategies for community in a culturally diverse workplace.

This programme consists of three two-day workshops. Written, online and practical training resources support a range of learning styles, making it enjoyable and easier to learn. These workshops are determined by regional demand, however locations may be added where there is sufficient interest. Courses are subject to minimum numbers. 


The training fee for 2023 is $1,154 (excluding GST). Note this is a fixed fee and is non-refundable. 


Download the First Line Management brochure PDF - 987 KB

Download the 2023 First Line Management workshop dates PDF - 46 KB


If you are interested in advancing your career, contact MITO and we'll arrange an appointment to get you on your way.


For mother of three Tusi Tupe, receiving MITO’s Business Skills Scholarship is like a dream come true. “This opportunity shows all my hard work has paid off,” Tusi says.

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