Your New Opportunity:
Due to continued business growth, we are looking for an enthusiastic Parts Advisor to join our team in our modern facility in Wiri, Auckland. This is a full time, permanent position reporting to the Auckland Parts Manager. In this busy, hands-on role you will be responsible for supporting both our internal staff (workshop) and external stakeholders (customers and dealers) on parts requirements across our diverse range. The Auckland branch is operational from 7am – 9pm Monday to Friday.
Specific Job Duties:
Provide parts Interpreting services & support to the Auckland branch, the service and sales departments and our dealers.
Provide a regular flow of parts internally and externally to ensure adequate and appropriate supply.
Respond positively to dealer and customer orders and ensure delivery in a timely manner.
Increase and maximise all parts sales using up-selling and cross selling methods.
Make phone contact with our customer base when requested to increase business and promote new products and deals.
Build relationships with customers to ensure ongoing business and use of genuine parts.
Help market and sell Penske aftermarket product lines where relevant.
Monitor and keep informed of latest product developments and updates, using these to maximum advantage.
Participate in regular stocktakes and assist the warehouse team with sea freight processing, inwards good receipting and core return processing.
Ideal applicants will have strong attention to detail and a passion for customer service. You will have had some exposure to a parts environment, ideally within the automotive or heavy transport industries. You will have completed, in the process of or very interested in completing a Certificate in Parts Interpretation (through MITO) or you may be a Diesel Technician wanting to get off the tools and try something new. You will be capable of picking, packing and dispatching customer orders and you will understand the importance of prioritising tasks to ensure customer expectations are exceeded. You will work with high energy and your strong resilience will help you manage a fast-changing workload. You will be comfortable reading and interpreting parts catalogues and you will be a competent user of most MS Office programmes. A full car licence and a Forklift endorsement is desirable.
An iconic brand in both the business and racing worlds, the Penske organisation is a Fortune 500 company with a global presence, with over 50,000 employees. A leader in the New Zealand commercial vehicle, power generation and industrial engine sectors, Penske represents market-leading products such as MAN, Western Star and Dennis Eagle trucks along with MTU & Detroit engines across some of the most dynamic on- and off-highway markets in the country.
Why choose Team Penske?
Our Purpose “We deliver powerful solutions through people, products and partnerships to make a difference” captures the reason why we are in business. We know that it is our people who are at the heart of our success and our values of ownership, passion, teamwork, integrity and care define how we do business and the type of people we want on our team. In addition to this, we want to make our employees have everything they need to do a great job; that is why as well as a great work environment, we offer the following benefits:
Accredited Training & Development Programs;
Commitment to providing the highest levels of safety, technical and leadership training;
Reward and Recognition Programs;
Employee Referral Program – generous employee referral fees;
Employee Assistance Program;
Family Friendly Benefits including Paid Parental Leave
Be ambitious. We are.