Customer Service Advisor - Auckland


Scania New Zealand


Customer Service Advisor - Auckland
Wiri, Auckland, New Zealand

Continuous training and career pathway opportunities
Dynamic and friendly team
Global brand, employment stability, record growth in 2021.

Life at Scania
From small beginnings in Sweden over 120 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads.

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.

What you will do
As part of the Auckland Team you will act as a conduit between the customer and workshop team, ensuring a single point of contact for the customer’s work. You will be responsible for;

Working closely with the Service Team & Workshop to ensure effective delivery of work orders
Delivering exceptional customer communication – external and internal
Handling of cash sales transactions and conducting vehicle handover on completion of the work
Managing and ensuring accuracy of all documentation
Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity

Who you are
Your experience in the Heavy Vehicle industry, will ensure you are successful within our organization. Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

Excellent relationship management skills
Ability to think on your feet and show initiative
Strong abilities in time management, organisation and administration
Effective in problem solving, negotiation and influencing
Professional written and verbal communication skills
Mechanical or workshop aptitude

What we can offer you
A dynamic and inclusive work culture - be part of a great team environment
Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
A company that is growing with potential for career progression

To apply
“Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. For further information, you can email

You need to be a New Zealand / Australian citizen, a permanent resident or hold valid working rights to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages

This job listing will expire on 30 June 2022 at 14:35

Contact Information:

People and Culture