Apprentice Parts Salesperson

Employer:

Norwood

Description:

We're looking for an Apprentice Parts Salesperson to join our team. The role will involve the following:

Customer Service:

  • Create a positive first impression
  • Display products professionally
  • Maintain ‘housekeeping’
  • Acknowledge customers and put them at ease
  • Introduce yourself to customers
  • Establish and maintain relationships with customers.

Selling Parts:

  • Perform Parts Salesperson duties as required by the Parts Manager
  • Approach and welcome customers
  • Ask open questions
  • Listen to response from customer
  • Identify and clarify specific needs for the customer
  • Conduct research if necessary
  • Initiate calls
  • Confirm product description
  • Explain the product’s features and benefits, including price and availability information
  • Pick and provide the part that meets the customer’s needs
  • Handle objections and reassure customers where necessary
  • Offer related items.

Parts Inventory:

  • Review and amend forecasts
  • Order parts from Norwood or other suppliers
  • Update system and receipt stock
  • Unpack parts, check, charge out and despatch to customers (or shelve)
  • Control inventory levels, checking quantities regularly
  • Carry out regular stocktakes.

Parts Administration:

  • Control parts administration, ensuring paperwork in progress is kept to a minimum and that supplier invoices are passed to administration team
  • Process parts returns from service vehicles
  • Confirm details, especially phone numbers
  • Generate invoices and update system
  • Receipt payments and thank customers
  • Package parts and arrange couriers
  • Confirm despatch to other Hubs
  • Action uncollected goods.

Parts Liaison:

  • Keep customers informed (eg. of delivery)
  • Gain customer feedback and act on it
  • Liaise with sales team when necessary for any parts they may need
  • Liaise with the workshop staff and help them out as required.

Health & Safety:

  • Take responsibility for your own work environment, identify hazards and risks and ensure they are reported
  • Notify your manager and record any accidents and/or near misses you, or others in your care, are involved in, as soon as possible following the event
  • Ensure protective clothing and safety equipment provided is worn at all times as appropriate to your current working situation and is in good working order
  • Adhere to all company Health and Safety policies and procedures.

Contributing to the Dealership Team:

  • Display behaviours consistent with the Company Values
  • Foster harmony and open communication
  • Maintain positive relationships
  • Share problems
  • Resolve conflicts
  • Acknowledge effort
  • Maximise customer satisfaction
  • Achieve objectives.

To apply, please send your CV and cover letter to Deane, details below.

This job listing will expire on 30 September 2020 at 23:59

Contact Information:

Deane Hughes deane.hughes@norwood.co.nz
027 477 1925