The table below shows the unit standards you will study to complete MITO's First Line Management Programme and to achieve the National Certificate in Business (First Line Management) (Level 4).
The unit standards
MITO's First Line Management Programme consists of 10 unit standards. Details of these unit standards are shown in the table below.
|Subfield||Domain||Unit Standard ID and Title
|Business Operations and Development||People Development and Co-ordination||1987||Develop strategies to establish and maintain positive workplace relationships||4||5|
|15190||Develop, implement, and evaluate work team plans||4||6|
|23395||Participate in staff selection processes||4||3|
|23396||Demonstrate knowledge of performance management planning||4||3|
|Systems and Resources Management||1988||Supervise workplace operations||4||6|
|16615||Explain and apply negotiation skills and techniques in a commercial situation||5||4|
|16342||Identify key workplace organisational principles||4||4|
|Communication Skills||Interpersonal Communications||9695||Examine a problem-solving model and associated techniques||4||3|
|9704||Manage interpersonal conflict||4||6|
|21335||Lead a group/team to achieve an objective(s)||4||5|