Vehicle Sales
National Certificate in Vehicle Sales
| level of qualification: | 4 |
| credit total: | 99 |
Purpose and content of the National Certificate
Purpose:
This certificate is designed as the national qualification for those persons working in the vehicle sales sector of the motor industry. Holders of this qualification are able to consult with customers and attend to their enquiries, identify features and benefits of vehicles offered for sale, appraise vehicles, prepare a vehicle for sale, carry out a presentation to a customer, complete a sales transaction, and offer alternative financing arrangements.
Content:
Compulsory unit standards
Automotive Administration
| 225 | Identify the occupational areas and structure of the New Zealand Automotive Industry |
| 249 | Carry out automotive industry personal workplace requirements |
| 382 | Demonstrate knowledge of payment types, and carry out office procedures in an automotive company |
| 386 | Determine stock levels of automotive products |
| 391 | Prepare a quotation for the supply of an automotive product, repair, or service |
| 398 | Interpret warranties and guarantees that apply to the automotive industry |
Automotive Preventative Maintenance
| 229 | Identify the functions and general locations of motor vehicle systems and components |
| 247 | Prepare a vehicle and/or machine for use and shut-down after use |
Automotive Sales
| 380 | Carry out an appraisal of a vehicle |
| 385 | Sell automotive products |
| 390 | Promote automotive products |
| 394 | Carry out a motor vehicle sales presentation |
| 395 | Carry out prospecting for automotive business |
| 396 | Offer selective financing arrangements for a vehicle, machine, or components |
| 397 | Interpret legislation relevant to motor vehicle sales |
| 11743 | Explain ethical behaviour for vehicle salespersons |
| 15412 | Demonstrate knowledge of automotive product promotion, and complete a promotional plan |
Financial Skills
| 1865 | Evaluate and use the services offered by financial institutions other than registered banks |
Interpersonal Communications
| 1277 | Communicate information in a specified workplace |
| 3501 | Apply listening techniques |
| 9694 | Analyse and apply principles of communication process theory |
Occupational Health and Safety Practice
| 497 | Protect health and safety in the workplace |
Security Functions
| 6534 | Maintain a secure work environment |
Selling Skills
| 379 | Sell goods and/or services on an in-coming telephone call |
Service Sector - Core Skills
| 56 | Attend to customer enquiries face-to-face and on the telephone |
| 57 | Provide customer service in given situations |
| 64 | Perform calculations for the workplace |
| 376 | Employ customer service techniques for differing customer behaviours in a given situation |
Service Sector Skills
| 405 | Demonstrate knowledge of consumerism |
Qualification Version: 5
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