Service Station Sales
National Certificate in Service Station Sales
| level of qualification: | 2 |
| credit total: | 64-68 |
Purpose and content of the National Certificate
Purpose:
This certificate is designed as the national qualification for people working in the service station industry. Holders of this qualification are able to consult with customers and attend to their enquiries, carry out service station forecourt duties, and complete a sales transaction.
Content:
Compulsory unit standards
Self-management
| 12349 | Demonstrate time management |
Automotive Administration
| 225 | Identify the occupational areas and structure of the New Zealand Automotive Industry |
| 249 | Carry out automotive industry personal workplace requirements |
| 392 | Maintain automotive stock and plant security |
Automotive Preventative Maintenance
| 229 | Identify the functions and general locations of motor vehicle systems and components |
Automotive Sales
| 384 | Display and sell service station goods |
| 385 | Sell automotive products |
| 393 | Carry out automotive service station forecourt duties |
Occupational Health and Safety Practice
| 497 | Protect health and safety in the workplace |
Interpersonal Communications
| 1277 | Communicate information in a specified workplace |
| 3501 | Apply listening techniques |
| 9694 | Analyse and apply principles of communication process theory |
Retail and Distribution Core Skills
| 405 | Demonstrate knowledge of consumerism |
| 408 | Interpret legislation for a retail or distribution environment |
Service Sector - Core Skills
| 56 | Attend to customer enquiries face-to-face and on the telephone |
| 57 | Provide customer service in given situations |
| 62 | Maintain personal presentation in the workplace |
| 64 | Perform calculations for the workplace |
| 376 | Employ customer service techniques for differing customer behaviours in a given situation |
Elective unit standards
A minimum of 2 unit standards is required from the following list
Automotive Administration
| 382 | Demonstrate knowledge of payment types, and carry out office procedures in an automotive company |
| 386 | Determine stock levels of automotive products |
| 398 | Interpret warranties and guarantees that apply to the automotive industry |
| 3384 | Demonstrate an automotive product to show its operation and use |
Automotive Electrical and Electronics
| 233 | Service an automotive battery |
Automotive Preventative Maintenance
| 245 | Select and apply lubricants and sealants for automotive and related industry applications |
| 247 | Prepare a vehicle and/or machine for use and shut-down after use |
Automotive Sales
| 400 | Dispense CNG (compressed natural gas) fuel |
| 401 | Dispense LPG (liquefied petroleum gas) fuel |
Tyres
| 238 | Remove and replace wheels and tyres, and balance wheels |
| 916 | Repair punctures and fit tyres to wheels |
Retail Sales
| 406 | Maintain and take care of stock |
Selling Skills
| 379 | Sell goods and/or services on an in-coming telephone call |
Qualification Version: 5
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