National Certificate in Automotive Parts and Accessories Merchandising
| level of qualification:
|
3
|
| credit total:
|
99
|
Purpose and content of the National Certificate
Purpose:
This certificate is designed as the national qualification for people working in the Automotive Parts and Accessories Merchandising branch of the motor industry. This qualification is a means of recognising knowledge and skills required to carry out all tasks required in automotive parts and accessories merchandising, from consulting with customers and attending to their enquiries, identifying features and benefits of automotive products available in their workplace, purchasing and storing automotive parts, selling automotive parts and accessories, to planning and constructing displays.
Content:
Compulsory unit standards
Business Administration Services
| 334
|
Operate inventory administration systems to record and monitor inventory activities
|
Self-management
| 12349
|
Demonstrate time management
|
Automotive Administration
| 225
|
Identify the occupational areas and structure of the New Zealand Automotive Industry
|
| 382
|
Demonstrate knowledge of payment types, and carry out office procedures in an automotive company
|
| 386
|
Determine stock levels of automotive products
|
| 387
|
Demonstrate knowledge of stock ordering, and maintain stock for an automotive business
|
| 391
|
Prepare a quotation for the supply of an automotive product, repair, or service
|
| 398
|
Interpret warranties and guarantees that apply to the automotive industry
|
| 15369
|
Carry out personal workplace requirements in the automotive parts industry
|
| 15370
|
Demonstrate knowledge of business responsibilities towards customers within the automotive industry
|
Automotive Preventative Maintenance
| 229
|
Identify the functions and general locations of motor vehicle systems and components
|
Automotive Sales
| 383
|
Demonstrate knowledge of purchasing automotive parts for resale and storing parts
|
| 395
|
Carry out prospecting for automotive business
|
| 3382
|
Pick, pack, and dispatch automotive parts
|
| 15411
|
Display and sell automotive parts and accessories
|
| 15412
|
Demonstrate knowledge of automotive product promotion, and complete a promotional plan
|
| 15413
|
Take care of stock in an automotive business
|
Interpersonal Communications
| 1277
|
Communicate information in a specified workplace
|
| 3501
|
Apply listening techniques
|
| 9694
|
Analyse and apply principles of communication process theory
|
Selling Skills
| 379
|
Sell goods and/or services on an in-coming telephone call
|
Service Sector - Core Skills
| 56
|
Attend to customer enquiries face-to-face and on the telephone
|
| 57
|
Provide customer service in given situations
|
| 376
|
Employ customer service techniques for differing customer behaviours in a given situation
|
Elective unit standards
A minimum total of 15 credits from the following unit standards
Quality Management
| 8074
|
Establish, develop, and improve quality-focussed aspects of customer relationships
|
Automotive Administration
| 389
|
Implement a storage system for automotive parts
|
Automotive Sales
| 388
|
Identify the market for automotive products and purchase the stock
|
| 390
|
Promote automotive products
|
| 983
|
Plan and implement an automotive product sales project
|
| 3383
|
Identify and dispose of obsolete automotive parts
|
Visual Merchandising
| 422
|
Create in-store displays for retailers and service providers
|
Qualification Version: 3